We are working to improve call-in access for our patients.

Thank you for your continued patience with long on-hold times. We understand that getting quick access to your providers and scheduling an appointment is very important. We are seeing an unprecedented number of calls per day due to the pandemic and staffing shortages. We strive to serve each and every patient's needs and are working tirelessly to improve wait times by:

  • Adding staff to our call center
  • Offering call-back options versus your waiting on hold

There are also a few alternate ways to communicate with your provider's office:

  • Book appointments here or through the patient portal, where you can also cancel or reschedule appointments. You can communicate with your provider and care team through the patient portal or via the Healow App.
  • Call us during our off-hours, 7:00pm – 7:00am. Staff are available to make, reschedule or cancel appointments.
  • Utilize urgent care if you need to be seen right away. We have urgent care available in North Austin at ADC Cedar Bend and we also offer telehealth visits. Our hours for urgent care at Cedar Bend are Monday - Friday 8:00am to 8:00pm, and weekends 9:00am to 5:00pm.

Thank you for allowing us to care for you and your family. We will continue to improve our phone system and remain committed to providing you with high-quality and convenient care.